Solutions · Enterprise IT
Relieve your IT. Keep your systems.
Your service organization is not drowning in hard problems — it is drowning in unclear messages, follow-up questions and recurring standard cases. CUSEA adds an intelligent request, knowledge and interaction layer to your existing ITSM landscape.
What changes
Fewer follow-ups. More resolved cases.
Relieve first level
Standard cases are resolved directly — via chat, portal or voice agent. Your team only sees what really needs a human.
Keep your systems
ServiceNow, Jira, Freshservice or other leading ITSM tools stay in the lead. CUSEA works in front of and between them.
Improve service quality
Recurring requests become structured, employees are spared unnecessary follow-ups.
Scale knowledge
Documented knowledge works inside every case — source-grounded and permission-aware.
Reduce support times
Intake, qualification and classification happen before a human opens the case.
Keep governance
Approved knowledge, documented decisions, human handover at defined boundaries.
Operating models
Two paths, one case.
CUSEA is not an anonymous AI tool — the SOMI Group stands behind the platform. You choose who stands behind the AI.
Self-operated
The existing support organization and support responsibility stay fully with you — CUSEA works in front of it.
Hybrid with SOMI
Where the AI reaches its defined limit, experienced SOMI teams take over — with SLAs, clear escalation processes and usage-based billing.
In a SOMI Group customer example: −54% support hours after 4 months, starting from around 2,000 tickets per month. Indicative values — depending on process maturity, knowledge base and configuration.
Show us your service process.
Together we analyze a frequent service request from your IT — and recommend a realistic pilot process.
30 minutes, online. No automated sales funnel.