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CUSEA Device Intelligence & Actions

The case now knows the device behind it.

First level doesn't end at the answer. CUSEA connects the service case to the affected workplace: check device state, narrow down the cause, execute approved first-level actions — automated, guided or triggered by the service desk.

The principle

Know the device. Diagnose the problem. Take action.

01Observe

Device state, health and network sit on the case — the case sees the workplace, not just the text of the request.

02Diagnose

Symptom, device data and approved knowledge come together; the likely cause is narrowed down before anyone guesses.

03Act

Approved first-level measures run directly — automated, in a guided dialogue or with one click from the operator view.

First level coverage

Real first-level actions. Not just answers.

An approved catalogue of defined measures — executed on the device, documented in the case.

  • Flush the DNS cache
  • Run network diagnostics
  • Check & restart services
  • Clear cached credentials
  • Check printer status
  • Check update & agent status

The action catalogue is configurable: only what your organization has approved is ever executed — every action logged in the case.

Your endpoint strategy

CUSEA Client. Or your existing RMM.

CUSEA doesn't force another agent on you. Where deep endpoint intelligence is needed, the CUSEA Client does the work — where an RMM is established, CUSEA uses the layer you already have.

CUSEA Client

Deep native endpoint intelligence

  • Device state and health straight from the workplace
  • Diagnostics inside the running case
  • CUSEA-native, approved actions
  • Guided with the user or automated

Existing RMM

Your endpoint layer stays

  • Keep your existing RMM/endpoint infrastructure
  • Device context through the RMM's interfaces
  • Run the scripts and actions you already have
  • CUSEA orchestrates and documents in the case

✓ Approved actions only✓ Every execution logged✓ Human at defined boundaries

Security & architecture

Both paths combine. The specific connection depends on system and interface — we settle that on a real case.

See an action run on a real case.

Bring a recurring standard case — we show how CUSEA involves the device and executes the resolution instead of just describing it.

30 minutes, online. No automated sales funnel.