Platform · Security & Architecture
Enterprise AI needs boundaries.
A convincingly worded answer is not enough. CUSEA is designed to use AI traceably and embedded in real work processes — every step is prepared, limited and logged.
The data journey
Six stations. Each states what applies.
From intake to audit: where a step runs, what it may see and what it leaves behind.
01Request
- Where it runs
- Intake channel — Teams, phone, portal or e-mail
- What is visible
- The request itself, contact and channel
- What is recorded
- Arrival and time on the case
02Processing
- Where it runs
- CUSEA platform · IONOS Sovereign Cloud, Germany
- What is visible
- Issue, detected category, missing details
- What is recorded
- Analysis and qualification steps on the case
03Context
- Where it runs
- Context assembly inside the platform
- What is visible
- Only the information required for the current step
- What is recorded
- Which knowledge sources were consulted
04Model
- Where it runs
- Interchangeable model component of the platform
- What is visible
- The prepared, limited context — not your systems
- What is recorded
- Sources used stay visible on the case
05Action
- Where it runs
- Action layer of the platform
- What is visible
- Approved actions only
- What is recorded
- Every executed action, documented in the case
06Audit
- Where it runs
- The case, and your ITSM as system of record
- What is visible
- Summary, decisions, handovers
- What is recorded
- The complete, traceable history
Visibility boundaries
What CUSEA sees — and what it doesn't.
What CUSEA sees
- The request and the case's conversation history
- Contact, customer and intake channel on the case
- Approved knowledge sources and collections
- The context prepared for the current step
What CUSEA does not see
- Collections and content that were not approved
- Content the user has no permission for
- Systems without a configured connection
- More context than the current step requires
The boundaries come from configuration and the source system — not from the model's good will.
The platform model
Capture. Understand. Structure. Execute. Adapt.
CUSEA is not a mere interface on top of a language model. The platform governs which information is needed, which context may be used, which knowledge sources are relevant and which next step is executed.
- 1
Capture
Requests from all channels are received and captured in a structured way.
- 2
Understand
Issue, context and missing details are recognized — not every request is passed to an AI model in full and unfiltered.
- 3
Structure
Category, urgency, required details and sources are prepared in a structured form.
- 4
Execute
Only approved actions are executed — logged and documented in the case.
- 5
Adapt
Models, data sources, intake channels and target systems are interchangeable components — not the center.
Control principles
Good AI also knows what it must not do.
Context, not data floods
Only the information required for the current step is passed to the model.
Approved knowledge
Knowledge sources and content can be scoped organizationally.
Roles & permissions
Access follows the user and application context.
Traceable sources
Knowledge that was used stays visible and verifiable.
Human handover
At defined boundaries a human takes over — automated decisions and handovers are documented.
Interchangeable capabilities
Models and providers are components of the platform — no lock-in on a single model.
The approval gesture
What an assistant may see is decided here.
Visibility and approved collections per assistant — try it out.
Knowledge
Collections this assistant may access
Permissions are inherited from the source.
Tools & connectors
Tools the assistant may use when answering
Permissions come from the source system: whoever has access in Confluence or SharePoint has it in chat. There is deliberately no separate role-to-collection matrix — it would create a second truth beside the source.
Deployment
Operated in Germany. Data in the EU.
No glowing map — the concrete picture: your channels, the platform on the IONOS Sovereign Cloud, your leading ITSM.
We deliberately state only what is covered by the product information. Details on operations, data processing agreements and deployment are clarified for your specific case in conversation.
Talk to us about governance.
Permissions, knowledge boundaries, logging, operating model — we walk through your requirements on a real process.
30 minutes, online. Bring your IT security team along.