Platform · Integrations
CUSEA doesn’t replace everything. It connects what is already there.
Your ITSM remains the system of record — CUSEA works in front of and between it, down to the RMM layer of your devices. And where no ITSM sits behind it, CUSEA carries the case itself: queues, priorities, SLA tracking.
Architecture picture
A layer. Not an island.
Intake channels, CUSEA and target systems — the case flows through, the context is preserved.
Signals
- Microsoft Teams
- Phone
- Portal
CUSEA
Understand · Context · Knowledge · Action
Systems of record
Handover to ServiceNow
- Create Incident
- Update Case
- Add Resolution
- Escalate
Your ITSM remains the system of record; CUSEA writes qualified cases into it.
Pick a system — the handover operations follow.
Two operating paths
Bring your ITSM. Or use ours.
Both are the same qualified case — only the place it lives in differs.
Your existing ITSM
stays in the lead — CUSEA hands over qualified
- ServiceNow
- Jira
- Freshservice
- & more
- Your APIs
CUSEA Service Operations
built in — when no ITSM sits behind it
- Cases
- Queues
- Priorities
- SLA tracking
- Assignment
- Escalation
- Board
Target systems
Handover where the work happens.
The specific integration depends on the use case, system landscape and the technical interfaces involved.
ServiceNow
Cases arrive qualified, classified and with full context as incidents or requests.
Jira Service Management
Conversations become structured cases in your existing projects and queues.
Freshservice
CUSEA hands over validated details, completed steps and sources — no empty ticket.
Other ITSM tools
Other leading ITSM and ticketing systems connect just as reliably through standard interfaces.
Microsoft Teams
Requests start where employees already write — as a first-class intake channel.
What does your system landscape look like?
Together we look at where CUSEA sits in your environment — and what the handover to your ITSM looks like in practice.
30 minutes, online. With your real system landscape.