CUSEA Voice Agents
Your service desk answers. Even when nobody is available.
Employees simply call. The voice agent understands the issue, resolves standard cases immediately — and documents everything else as a clean, complete ticket. No hold queue, no voicemail, no lost information.
Experience it live
Talk to the voice agent yourself.
No recording, no video — the same voice technology CUSEA answers the phone with. Enter your name, start the conversation, and the agent greets you personally.
Things to try
- “My Outlook won’t connect.”
- “My password expired.”
- “I need access to a shared drive.”
The demo uses your microphone. Audio is processed in line with our privacy policy. Please don’t share real case data; the call ends automatically after 3 minutes. Privacy
The call becoming service—
Transcript
Appears as soon as you speak.
Issue
Identified during the conversation.
Context
Caller, channel, details.
Case
Created after the call ends.
Demo environment with a limited knowledge base — in production the agent works on your processes and knowledge sources.
Understanding as it happens
The case takes shape while you describe it.
From the portal chat: on the right the summary fills in with every answer — type, category, affected system, priority, subject.
Hi! Describe your issue briefly and I'll sort it out for you.
Outlook won't connect.
- CUSEA AI is typing …
This view shows the chat channel, because that is where extraction visibly runs alongside. Phone calls are synchronised after the conversation: transcript, tool calls and assessment appear in the call detail, not during the call.
One call, one case
What happens between “hello” and the ticket.
- 1
Answer the call
The voice agent is reachable when users call — outside service hours too.
- 2
Match the caller
Who is calling, for which customer, with what history — the case starts with context.
- 3
Understand the issue
The conversation is captured in a structured way: symptom, affected service, urgency.
- 4
Ask what is missing
Missing details are clarified in the conversation — adaptively, not by script.
- 5
Use knowledge
Approved knowledge sources provide known causes and resolution steps.
- 6
Resolve standard cases
Well-defined cases are completed directly in the conversation.
- 7
Create a ticket or escalate
Everything else reaches the service team as a classified case — with full context.
- 8
Document the summary
Conversation history, validated details and completed steps live in the ticket — not in a voicemail.
Why voice
The call is still the fastest channel.
CUSEA also makes it the most structured one.
Reachable, no hold queue
Calls are answered even when the team is busy or off duty.
Standard cases resolved
Passwords, access, known outages: well-defined cases end within the call.
Clean tickets
Every conversation becomes a structured, classified case.
Escalation with context
Handovers include the summary, details and steps already completed.
Same platform
Voice is an intake channel of the CUSEA Service Desk — not a separate tool.
Human at the boundary
At defined boundaries the service team takes over — documented in the same case.
Hear CUSEA answer the phone.
We demonstrate the voice agent on a real service process from your environment — from the call to the finished ticket.
30 minutes, online. No automated sales funnel.